Cake Ordering Details & Policies
*Ordering Information*
Cake & Frosting Flavors
CAKE FLAVORS:
- Chocolate
- Yellow
- White
- Half & Half (layer of each)
- Funfetti*
- Red Velvet*
- Carrot Cake*
- Marble Swirl*
- Gluten Free Chocolate*
- Gluten Free Yellow*
- Gluten Free Half & Half (layer of each)*
- Dyed Colored Cake (any color)*
*=Additional fee applies based on cake size
Frosting Flavors:
- White Traditional (sweeter)
- White Buttercream (less sweet, creamier)
- Chocolate Traditional (darker chocolate)
- Chocolate Buttercream (lighter chocolate)
- Cream Cheese*
- Whipped Cream*
- Lemon Buttercream*
- Raspberry Buttercream*
- Cappuccino Buttercream*
*=Additional fee applies based on cake size
*Ordering Information*
Policies & Guidelines
ORDERING TIMELINE:
All of our specialty cakes have an ordering timeline (listed below) of 2-7 days based on the complexity of the cake.
- LEVEL 1: Basic frosting décor, basic frosting draw on (ex. Elmo face/football), digital image scan on, Motifs (from book in store) = 2+ Days Notice
- LEVEL 2: Sugar flowers, basic fondant work (ex. Polka dots/ snowflakes), complex frosting draw on, basic themed cakes (ex. ‘drip’ cakes), specialty cake flavors (i.e. marble/funfetti/dyed color) = 3+ Days Notice
- LEVEL 3: Flat cutouts (ex. numbers/cross shape), 2 tier, intricate 3D fondant figures/animals = 5+ Days Notice
- TOP LEVEL: 3D cakes (ex. upright animal), 3+ tier, specialty decorated cutout cookies (i.e. baby carriage, number cutout) = 7+ Days Notice
PAYMENT/DEPOSIT POLICY:
A deposit of at least half the total MUST be made on any item/cake that is over $40. If your order If your order is over $80 it MUST be paid for IN FULL. Your order will not be secured or held on the calendar until the necessary payment is made. If you do not make payment prior to the ‘notice’ timeline (above) we will no longer be able to accept your order.
CANCELATION POLICY:
Each week all of our store locations receive a very large amount of custom cake orders. In order to maintain the quality of our work, we are only able to accept a certain amount. When a cancelation is made with the proper notice, we are able to accommodate another customer’s order to fill the open spot. However, when a last-minute cancellation is made, we are not able to make up for the lost sale, thus the cancellation fee.
Please carefully review The Fratelli's cancelation policy before ordering.
- 5+ Days’ Notice = Full refund or store credit (customer choice)
- 3-4 Days’ Notice = Store credit ONLY (full amount)
- Less Than 48 Hours Notice = Store credit only, MINUS a 30% cancelation fee
- Rescheduling with Less Than 48 Hours Notice = 20% change fee applied to next order
- Order Changes with Less Than 48 Hours Notice = May not be granted
ONLINE CAKE GALLERY:
The online cake galleries that are featured on our website display a wide variety of specialty cakes that have been designed by one of our talented cake decorators in the past. Each cake is labeled by number for easy communication and is available to order at any time (given the appropriate notice). If you see something you like, simply fill out the cake order form with your desired details and one of our team members will be in touch within 24-48 hours to provide pricing and other important information related to the selected cake. If your cake is for less than 48 hours’ notice, please call the store to confirm that it can be done given the time restriction.
Please note: color, font and décor for all the cakes in our gallery may not be EXACT. Minor details vary depending on each cake decorator’s style and technique. When ordering your cake, you agree to this policy.
SPECIALITY CAKE ORDERING:
Our store front associates are trained to take basic cake orders and also have the ability to provide pricing on any specialty cake listed on our website. If you have a special request outside of what’s shown on our website, please email us at one of the below emails and one of our cake consultants will be in touch with additional information & pricing.
- Quincy: mail@fratellispastry.com
- Weymouth: weymouth@fratellispastry.com
- Taunton: fratellistaunton@gmail.com – Please note: our Taunton location operates as it’s own entity and pricing and availability will vary.
CREATIVE FREEDOM POLICY:
Our team of cake decorators are very talented and have many years of experience in the cake decorating industry. Please allow them CREATIVE FREEDOM to make/decorate your order as they see fit. As the customer, you may suggest themes, color palettes/tones, and other general decorations, however – EXTREMELY SPECIFIC requests may not be granted. Please keep in mind exact replications are not possible, as each decorator has their own styles and techniques.
MERCHANDISE CREDIT/REFUND POLICY:
- Any discrepancies with a product after it has left the store must be documented with a photo, or you must return the item to the store within 48 hours of pick-up. Merchandise credits or refunds will not be honored without proof of discrepancy, NO EXCEPTIONS.
- We do not give refunds or credits unless a mistake was made on our part. Mistakes DO NOT include décor details such as (but not limited to) color shades/tones, writing type, décor placement, etc. that was not specified in the original order. This is strictly enforced by our creative freedom policy.
- We require all customers to review their completed cake/order before leaving the store to ensure all details look correct. If there is an error (i.e. spelling of name) we can easily make this change for you in store before leaving. If you are sending someone else to pickup for you please ensure they know all the details to look for. Once the item leaves the store (and the cake as been reviewed) we are no longer responsible for any faults to the cake.
ALLERGY ADVISORY:
We try our very best to accommodate customers with allergies. if an allergy advisory is noted on an order all of our tools and equipment are properly sanitized/cleaned before working on the order. That said, Fratelli’s is NOT a nut free or gluten free facility and therefore, we CAN NOT guarantee that trace amounts have not come in contact with your order. Fratelli’s does offer a select amount gluten free products and cakes. However, the same advisory stands when ordering any of those items out of our facility.
*Ordering Information*
Sizing & Base Pricing
SUGGESTED SERVING SIZES
- 7” smash cake (single layer)
- 7” serves 6-8
- 8” serves 10-12
- 10” serves 15-20
- 12” serves 30-35
- 14” serves 40-50
- ¼ sheet serves 20-25
- ½ sheet serves 40-50
- Full sheet serves 70-100
**Please note all of our cakes are made with two layers of cake (except smash cakes) with a layer of frosting (or specialty filling if requested) in between. Serving sizes are approximations based on a “party” cut slice measuring 2” wide by 2” deep by 4”-6” high (depending on cake size). **
Base Prices
Regular Frosting Cakes:
- 7” smash starts @12
- 7” starts @ $22,99
- 8” starts @ $27.99
- 10” starts @ $39.99
- 12” starts @ 59.99
- 14” starts @ $84.99
- ¼ sheet starts @ $44.99
- ½ sheet starts @ $79.99
- Full sheet starts @ $134.99
Whipped Cream & Specialty Frosting Cakes:
- 7” starts @ $29.99
- 8” starts @ $34.99
- 10” starts @ $44.99
- 12” starts @ 69.99
- ¼ sheet starts @ $59.99
- ½ sheet starts @ $104.99
- Full sheet starts @ $194.99
*Ordering Information*
Specialty Fillings
MOUSSES:
- Chocolate
- Oreo
- Peanut Butter
- Lemon
- Raspberry
- Strawberry
PRESERVES:
- Lemon
- Raspberry
- Strawberry
FRESH FRUIT:
- Strawberry
- Peaches
- Bananas
- Blueberries
OTHER:
- Chocolate Ganache
- Whipped Cream
- Vanilla Custard
- Chocolate Custard
- Ricotta (Cannoli Filling)
- Bavarian Cream (Lobster Tail Filling)
**Additional fee applies for ALL specialty filling options depending on cake size**Top of FormBottom of Form